jet bangla Privacy Policy

jet bangla operates an online gaming and betting platform for users in Bangladesh. This privacy policy ("Policy") describes what personal information we collect, under what circumstances, how that information is processed, and what your rights are.

This Policy applies to our website, mobile application, and all related services. By creating an account or starting to use the services on jet bangla, you are considered to have read and accepted the terms of this Policy. Our Terms and Conditions complement this Policy and both documents should be read together.

We only collect information that is necessary to operate, improve, and secure our services. We never sell personal information to third parties.

2.1 Registration and Identity Information

The information you provide when creating an account may include:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Username and password

We only provide accounts to individuals aged 21 or older. Age verification at the time of registration is mandatory.

2.2 Financial Information

We need to collect payment-related information to process deposits and withdrawals. Accepted payment methods on jet bangla are bKash, Nagad, Rocket, and bank transfer (including Sonali Bank, Dutch-Bangla Bank, and other major commercial banks). Transaction identifier information associated with these methods is stored in our system; however, full mobile banking PINs or bank passwords are never collected or stored.

2.3 Usage and Technical Information

When you use our platform, certain technical information is collected automatically, including:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Page visit times and sequence
• Game session data and betting history
• Information collected through cookies and similar tracking technologies

2.4 Customer Support Communications

When you contact us through our 24/7 live chat or email support, records of those conversations may be retained. These are used to improve service quality, resolve disputes, and assist with future support.

3.1 Service Operation and Contract Fulfilment

The primary uses of the information you provide are:

• Account creation, verification and management
• Processing deposit and withdrawal requests
• Activating bonuses and promotions
• Resolving technical issues and providing support
• Providing VIP program benefits

3.2 Security and Fraud Prevention

We use information to keep the jet bangla platform secure. Identifying suspicious transactions, preventing account hacking attempts, and stopping money laundering and fraudulent activity are part of our responsibilities. To this end, IP addresses, device fingerprints, and transaction patterns may be analysed.

3.3 Responsible Gaming

As part of our Responsible Gaming programme, we monitor playing patterns. If signs of problematic gambling are identified in a user, we may proactively offer assistance — including options for a temporary break, setting limits, or closing the account.

3.4 Communications and Notifications

Subject to your consent, we may contact you for the following purposes:

• Important account notifications (transaction confirmations, OTPs, etc.)
• Promotional offers and bonus information
• Updates on new games and features on the platform

The option to opt out of marketing communications at any time is available in your account settings.

4.1 Sharing Information with Third Parties

jet bangla does not sell or rent your personal information. However, limited information may be shared with certain trusted partners to provide specific services:

• Payment processing organisations (bKash, Nagad, Rocket, and banking partners)
• Identity verification service providers
• Game software providers (Pragmatic Play, PG Soft, Evolution, JILI, Spribe, etc.)
• Technology and infrastructure providers that support the operation of our platform

Contracts with these partners ensure that they use information only for specified purposes and maintain appropriate safeguards.

4.2 Legal Obligations

Information may be provided to authorities in accordance with court orders, lawful requests from investigative agencies, or requirements under applicable law. Where possible, you will be notified in advance, though legal obligations may not always allow for that.

4.3 Business Transfers

In the event of a partial or full merger, acquisition, or sale of jet bangla's business, user information may form part of the transferable assets. Users will be notified in advance by email in such circumstances.

5.1 Use of Cookies

Our platform uses cookies and similar technologies. Cookies are small text files stored in your browser. They are used for the following purposes:

• Maintaining login sessions
• Remembering language and preference settings
• Analysing website performance
• Identifying fraudulent activity

5.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling certain essential cookies may limit some features of the platform. In particular, cookies related to login sessions and security are necessary for the normal functioning of the platform.

6.1 Technical Safeguards

jet bangla uses industry-standard security technology to protect your personal information:

• Data transmission is secured through SSL (Secure Sockets Layer) encryption
• Two-Factor Authentication available on accounts
• Sensitive information stored in encrypted form
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems to prevent unauthorised access

6.2 Data Retention Period

Your personal information will be retained for as long as your account is active or as needed to provide the service. Even after account closure, certain information may be kept for a limited period for legal, audit, or dispute resolution purposes. Financial transaction records must be kept for a specified period in accordance with applicable law.

6.3 Response to Data Breaches

In the event of a security breach, we act quickly and notify affected users as soon as possible. Appropriate remedial measures are taken based on the severity of the incident.

As a jet bangla user, you have the following rights over your own personal information:

7.1 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our customer support. We aim to respond within 30 business days of receiving a request. For complex or multiple requests, this timeframe may be extended, in which case you will be informed.

Detailed information on common questions is available on our FAQ page. You can also visit our About Us page for more information.

jet bangla strictly does not provide services to anyone under the age of 21. Our platform does not knowingly collect information from any person under 21. If, after age verification at registration, an account holder is found to be under 21, that account will be closed immediately and the collected information will be deleted.

If you become aware that someone in your family under the age of 21 is using our platform, please notify our support team immediately.

jet bangla reserves the right to change or update this privacy policy at any time. The updated date will be published on this page after any changes. For significant changes, you will be notified via your registered email or through the platform's notification system.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. You are therefore advised to visit this page regularly.